Terms & Conditions

By purchasing from this website you are entering into a contract with Paula Hickman t/a Bear Tails.

In placing an order for any item, you therefore agree to pay for the item(s) chosen and postage and packaging costs, as given. 

Products are displayed in the shop area of this website and each has a detailed description of what you will be purchasing and at what price. However, if you have a question about any item that is not covered in the information provided, please do not hesitate to get in touch.

All prices provided are in GBP, payment for items is required before they are dispatched. For those items that are available for pre-order, please note that your payment will reserve the item and it will be dispatched to you as soon as it becomes available. However, if in the meantime, you change your mind, please get in touch for a full refund and you will no longer be sent the item when in stock.

Delivery costing and delivery time-frames will be given at the time of purchasing the item. Please note that delivery costs include both postage costs and packaging costs. If there is not a postage and packaging option for your country, please do get in touch and we will do our best to accommodate you. Please be aware that delivery time-frames are provided by the postal service chosen (in most cases this will be Royal Mail) and are given in working days as an estimate of the typical amount of time for an item to reach you. Actual delivery may be longer in a minority of cases, particularly during busy postal periods, such as Christmas. Your patience is appreciated, however, if you have waited the suggested time given and your order has not arrived, please do get in touch.

We will always endeavour to dispatch your order as quickly as possible and a notification will be sent to you when this has been done. 

If for any reason you are unhappy with the product you have purchased please return it to us with a brief explanation and a full refund will be issued. Please see below for our returns and refunds policy.

These terms and conditions / contract shall be governed by and construed in accordance with the laws of England.

Returns and Refunds Policy

You have the right to cancel your order within seven days of ordering, or seven days from receipt of your items, whichever is the longest.

If you do cancel your order, you will be refunded. If you have received your item and wish to cancel your order, please return the item to us in an unused and good condition and we will refund you upon receipt.

Please note that you will be responsible for paying postage costs on the returned item.

Refunds will not be given should you have purchased an item sold as 'seconds'.

Our contact details are: 

Paula Hickman t/a Bear Tails, Sequester View, Attleborough Road, Rockland All Saints, Norfolk, NR17 1UE

+44 7825009267